JEWELLERY CARE
AND REPAIRS
Every Chabaux piece is handcrafted between Paris and Normandy. A few simple habits will help preserve its appearance and finish over time.
Our atelier is here to offer care advice and assess repair requests.
Caring for your jewellery
To help protect your piece:
Put on your jewellery after applying perfume, makeup, cream or hairspray.
Remove it before showering, bathing, swimming or exercising.
Avoid prolonged contact with water, humidity, perspiration, chlorine and salt water.
Remove rings before using hand sanitiser and allow your hands to dry before putting them back on.
Protect your jewellery from impacts and friction against hard or abrasive surfaces.
Store each piece separately in its Chabaux box or pouch to prevent scratches and tangled chains.
Cleaning your piece
Clean your jewellery gently with a soft, dry, non-abrasive cloth.
Avoid chemicals, metal cleaners and polishing compounds, which may damage certain finishes or materials.
If you are unsure, please contact us before using a particular cleaning product or method.
Plating and finishes
The materials and finishes of each piece are specified on its product page.
Surface finishes may change over time. Their appearance depends on factors including frequency of wear, friction and contact with skin, moisture or cosmetics.
Appropriate care helps preserve the finish. If you notice a change that seems unusual, send us a few photographs. We will assess your enquiry and advise you.
Pearls, stones and crystals
Natural pearls and stones may vary in shape, colour and texture. These differences are part of their character.
Protect pearls, stones and crystals from impacts and direct contact with perfume, cosmetics and chemicals.
Handcrafting may also result in slight variations between pieces. These characteristics do not limit your rights if a piece is defective.
Requesting a repair
Has your piece lost a component, been accidentally damaged or does it need attention? Our atelier will assess whether it can be repaired.
Please email contact@chabaux.com with:
photographs of the piece;
a short description of the issue;
your order number or proof of purchase, if available.
We will explain the available repair options, the expected timeframe and the shipping arrangements.
If the work is not covered by a statutory guarantee, we will provide a quotation detailing the repair cost and any shipping charges. No chargeable work will be carried out without your agreement.
Depending on the age of the design, some stones, pearls or components may no longer be available. Where possible, we will suggest an alternative for you to approve before any work begins.
Please contact us before sending your jewellery so that we can arrange its assessment.
Statutory guarantees and after-sales care
Jewellery purchased from Chabaux benefits from applicable statutory guarantees. These rights are independent of our paid repair service.
Normal wear or accidental damage does not necessarily fall within a statutory guarantee. We assess each request to determine the appropriate support.
Further details are provided in our General Terms and Conditions of Sale.
Purchases from a stockist
If you purchased your piece from a Chabaux stockist, please contact that retailer first for returns or statutory guarantee claims.
For repairs outside that process, you may also contact us directly. Our atelier will assess the available options with you.
Contact us
For care advice or a repair enquiry:
contact@chabaux.com
+33 6 43 36 50 86
For enquiries requiring an assessment of your jewellery, please email us so that you can include photographs.