DELIVERY & RETURNS

Every Chabaux order is carefully prepared in our ateliers and protected for its journey to you.

For advice about a piece, a delivery date or a return, please contact contact@chabaux.com. We will be happy to help you prepare your purchase.

At a glance

  • Order preparation: Your order is prepared with care and dispatched within 2–5 business days.

  • Free standard delivery: on orders of €100 or more in France, €150 or more in Europe and €250 or more internationally.

  • Returns: notify us within 14 days of receiving your order, then send your piece back within a further 14 days.

  • Return postage: payable by you when returning an item because you have changed your mind.

Preparation and delivery

Order preparation

Your order is prepared with care and dispatched within 2–5 business days. Transit time is additional to this preparation period.

Pre-order pieces

The expected dispatch date or period is shown on the product page. If a production issue affects this schedule, we will contact you with an update and an appropriate solution, without affecting your statutory rights.

Transit times

After dispatch, estimated transit times are:

  • France: 2 business days.

  • Europe: 3 to 8 business days, depending on the destination.

  • International: 3 to 15 business days, depending on the destination.

If your order is intended for a special occasion or must arrive by a particular date, please contact us before ordering so that we can check the available options.

Delivery rates

France

Colissimo — Tracked Delivery: €6.
Colissimo Secure — Signature and insurance: €14.
Free standard delivery on orders of €100 or more.

Europe

Colissimo — Tracked Delivery: €15.
Colissimo Secure — Enhanced insurance: €33.
Free standard delivery on orders of €150 or more.

International

Colissimo — Tracked Delivery: €33.
Colissimo Secure — Enhanced insurance: €45.
Free standard delivery on orders of €250 or more.

Countries and territories covered by each zone:

  • France: Metropolitan France and Monaco.

  • Europe: European Union countries, the United Kingdom and Switzerland.

  • International: Other international destinations as well as France’s overseas territories.

Free delivery applies to the standard service. Available options and the total delivery charge are displayed before you confirm your order.

Secure options provide additional transport arrangements. They do not determine your statutory rights if a parcel is lost or damaged when Chabaux arranges delivery.

For destinations outside the European Union, customs duties, import taxes or local charges may be requested by the authorities or carrier. Where applicable, these charges are payable by the recipient.

Tracking your order

All orders are sent with tracking. Tracking details will be emailed to you after dispatch.

If your parcel appears delayed, lost or damaged, contact contact@chabaux.com, quoting your order number. We will be your point of contact and make the necessary enquiries with the carrier.

When Chabaux arranges transport, the risk of loss or damage remains with us until you, or a person you have designated other than the carrier, take physical possession of the parcel.

Returning a piece

You may change your mind and exercise your right of withdrawal within 14 days of receiving your order, without giving a reason.

To notify us:

Please include your order number and the relevant items where possible, to help us process your request.

You then have 14 days from sending your withdrawal notification to dispatch your return. Exercising this right does not require our prior approval.

Return address: Chabaux Atelier, 23 quartier de la gare, 61260 La rouge, Val au Perche, France.

Preparing your return

You may carefully try on your jewellery as you would in a boutique.

Return it with its accessories, securely protected, preferably in its original Chabaux box or pouch. Please retain tags and packaging where possible.

Handling beyond what is necessary to assess the piece may result in a reduction in value, which may be taken into account in accordance with applicable law.

Return postage is payable by you for a change of mind, size, comfort or aesthetic preference. You may choose your carrier; we recommend a tracked service and keeping proof of dispatch.

Your refund

Following withdrawal, we will refund you without undue delay and no later than 14 days after receiving your withdrawal notification.

We may withhold the refund until we receive the returned goods or evidence that they have been dispatched, whichever happens first.

Refunds are made using the original payment method unless you expressly agree to another method at no cost to you.

For the return of an entire order, the refund includes the standard outbound delivery charge originally paid. If you selected a more expensive service, the additional amount above the standard delivery charge is not refundable. Where delivery was free, there is no original delivery charge to refund.

For partial returns, delivery charges are handled in accordance with the rules applicable to the order.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, faulty or incorrect pieces

If you notice a problem upon delivery, please email contact@chabaux.com. Your order number and, where possible, photographs of the piece and parcel will help us understand the issue.

We will arrange an appropriate solution in accordance with your rights. Where the issue falls under a statutory guarantee or results from an error on our part, you will not be charged the costs necessary to resolve it.

Exchanges and repairs

We do not offer direct online exchanges. To choose another size, colour or design, you may return your purchase under the procedure above and place a new order.

Our atelier also offers a repair service, depending on the condition of the piece and the availability of components. Please visit Jewellery Care & Repairs or email contact@chabaux.com.